Privacy Policy

Last updated: November 2025

1. Introduction

RuBalance Nutrition ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form
  • Book a consultation
  • Subscribe to our communications
  • Contact us via email or phone

This information may include:

  • Name
  • Email address
  • Phone number
  • Information about your health goals and eating habits (during consultations)
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer service
  • Deliver our nutrition consultation services
  • Send you information about our services (with your consent)
  • Improve our website and services
  • Monitor and analyse usage and trends
  • Prevent fraudulent transactions and protect against criminal activity
  • Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for us to process your data
  • Contract: To fulfill our contractual obligations when providing services to you
  • Legitimate Interests: To operate and improve our business, provided your interests don't override ours
  • Legal Obligation: To comply with applicable laws and regulations

5. Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: With third-party service providers who perform services on our behalf (e.g., email service providers)
  • Legal Requirements: If required by law or in response to valid requests by public authorities
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition
  • With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymise it.

7. Your Data Protection Rights

Under UK data protection law, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to our processing of your personal data
  • Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us using the details below.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

9. Security

We use administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

RuBalance Nutrition
89 Meadowbrook Drive
Manchester M14 7QP
United Kingdom

Email: [email protected]
Phone: +44 161 438 5520

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: www.ico.org.uk